Privacy Policy

South Coast Used Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how South Coast Used Cars manages personal information. It is structured as follows:

1. Personal information South Coast Used Cars collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting South Coast Used Cars and complaints
10. Changes to Privacy Policy

1. Personal information South Coast Used Cars collects

The main types of personal information South Coast Used Cars collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with South Coast Used Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for South Coast Used Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for South Coast Used Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for South Coast Used Cars's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with South Coast Used Cars.

South Coast Used Cars collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records South Coast Used Cars keeps of telephone calls, or emails received, or messages sent to South Coast Used Cars or posted on South Coast Used Cars's pages on social media);
• South Coast Used Cars's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, South Coast Used Cars collects personal information in connection with running its business directly from the individual concerned. On occasion South Coast Used Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

South Coast Used Cars stores personal information in electronic and paper form.

South Coast Used Cars uses and discloses personal information as follows:

• to source vehicles and sell them to South Coast Used Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with South Coast Used Cars's customers and prospective customers;
• to obtain products, services or information from South Coast Used Cars's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information South Coast Used Cars knows about them);
• to operate and manage South Coast Used Cars's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to South Coast Used Cars. For example, South Coast Used Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. South Coast Used Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

South Coast Used Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information South Coast Used Cars uses in the operation of the computer program is browsing history on South Coast Used Cars's websites, name, contact information, and other information you may input into South Coast Used Cars's websites. The level of human oversight South Coast Used Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by South Coast Used Cars's staff.

4. Cookies

South Coast Used Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by South Coast Used Cars's web server. South Coast Used Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on South Coast Used Cars's platforms and those social media platforms. South Coast Used Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of South Coast Used Cars's website.

5. Links to other websites

South Coast Used Cars's website may contain links to third party websites. South Coast Used Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from South Coast Used Cars and do not wish to receive these communications from South Coast Used Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to South Coast Used Cars.

7. Overseas transfers

South Coast Used Cars's website/s are hosted in Australia. On occasion, a third party service provider South Coast Used Cars engages or that South Coast Used Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information South Coast Used Cars holds about them by contacting South Coast Used Cars during business hours on 02 4406 3268 or via the contact page.

South Coast Used Cars may require an individual making a request to verify their identity before processing their request.

South Coast Used Cars will aim to respond to all requests promptly and within 30 days.

South Coast Used Cars may refuse a request where permitted or required by law. South Coast Used Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting South Coast Used Cars and complaints

If you have any queries, concerns or complaints about how South Coast Used Cars handles your personal information please contact South Coast Used Cars during business hours on 02 4406 3268 or via the contact page. South Coast Used Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that South Coast Used Cars can understand the nature of your concern. In most cases, South Coast Used Cars will ask that you put your request in writing.

South Coast Used Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by South Coast Used Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 4406 3268
• Mailing Address: 34 Orient St, Batemans Bay, NSW, 2536

10. Changes to Privacy Policy

South Coast Used Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.